Yes, we're happy to offer Shop Pay installments as a payment method! At checkout, you can find the Shop Pay tab listed in the payment section below the credit card option.

Not sure what Shop Pay is? Shop now and pay later with 4 interest-free installments every two weeks with zero interest and no fees when you pay on time. Your order will be shipped right away so you can enjoy your products when you want them!

Orders are shipped Monday - Friday and can take upwards of 14 business days to process.

Please note that sales, promotions, weather and holidays can affect fulfillment times.

Please allow up to 24 hours to receive a confirmation and to check your spam folder.

Once an order has been completed you will receive a confirmation to the email address associated with your account. If your payment is through an e-wallet, the confirmation may be sent to the email address linked to the e-wallet's account instead. Please note, confirmation emails can take up to 24 hours to be received.

Once an order has been placed we are unable to cancel, change or modify the order. Please ensure all the contents in your cart, as well as your billing information is correct before submitting your order. All sales are final.

Please contact us immediately with your order number and full address corrections. Once an order has been fulfilled, we are unable to make changes to the shipping address.

There are a few reasons why orders may end up being refunded and/or cancelled automatically within our system. The most common causes are that the item(s) included in the order were no longer available, invalid information was provided or the payment was unable to be processed.

*Alori Collection has the right to refuse any order placed at any given time. If the reason for cancellation is seen as fit, the order will be refunded immediately and all future orders will be refused. Alori Collection is not required to provide any reason or additional details regarding cancelled orders.

There are a few reasons why payments may show more than one charge on your statement. The most common cause is that your billing address failed to match the address linked to your card and was declined.

False charges that show on statements are typically paired with words such as 'pending', 'processing', etc. this is the first sure way to know the transaction failed. While charges typically bounce back within a 24 hour period, if your statement is still showing that two or more payments were made after several business days, we recommend contacting your credit/bank company for further assistance.

If you believe more than one charge has been made after contacting your credit/bank institution, please contact us so we can further investigate the transaction.

Discount codes can be entered on the checkout page, located above the order total.

Discounts, including automatic discounts, will show on the checkout page.

Only one discount code can be applied to an order at a time, this includes discounts that are automatically applied.

One time codes are active offers intended to be used once per customer. This means the code can only be redeemed once, whether it be under a customer’s account, under a customer’s name or billing/shipping address.

*Abuse will not be tolerated at any capacity. System abuse will result in a customer’s information being marked with fraudulent activity and all future orders will be declined. Alori Collection is not required to provide any warning or additional details regarding terminated accounts.

Once an order is submitted, we are unable to manually adjust prices or apply discount codes to match ongoing promotions. This policy applies to all orders placed during a sale or shortly before. All sales are considered final.

Sadly we do not offer professional discounts to working artists at this time.

Orders are shipped Monday - Friday and can take upwards of 14 business days to process.

Please note that sales, promotions, weather and holidays can affect fulfillment times.

Shipping rates can be automatically calculated at checkout by entering your country and zip/postal code.

If you are an international customer and choose to use a mail forwarding service, you are doing so at your own discretion. Alori is not responsible for any missing, lost, stolen or damaged orders once the package has been delivered to the forwarding company and/or has left the United States.

Orders placed using a mailing forwarding address will not be valid for refunds or replacements of any kind.

We highly advise choosing Ground Advantage or Priority Mail as your preferred shipping method at checkout. These particular shipping methods are the sole options that offer insurance coverage, enabling you to file a claim with the courier for any packages that are lost, stolen, missing, or damaged.

*Alori Collection is not liable for lost, stolen, missing, or damaged packages, and is not obligated to provide refunds or replacements for orders that have a shipping confirmation. Once the courier has received an order, all liability is transferred. Any claims, issues, or complaints must be directed to the courier for resolution.

Yes, we are able to ship to P.O. Boxes.

Unfortunately, our system is unable to ship to APO/AE addresses at this time.

Of course; orders can be shipped to any address you'd like! This is a handy option, especially if you know you'll be away during the time of delivery.

Please ensure the billing address matches that of the the registered card or payment method being used at checkout. Billing addresses that do not match will result in the payment being declined and the order being cancelled.

At this time we are unable to combine multiple orders for shipping, nor can we provide a discount on shipping rates. All sales are final.

Please allow up to 7 business days for your tracking number to update once you have received your confirmation email. In some cases, USPS tracking may not be available when a package is transferred to a different courier in the destination country. Rest assured, your order is still in transit!

In the event that tracking information is unavailable, we recommend inputting the details into your local postal tracking service's website for further updates. It is important to keep in mind that international shipping durations can vary, with delivery times potentially extending to several weeks due to customs clearance procedures and possible delays in transit.

International shipping and destinations outside of the United States are subject to import taxes, duties, brokerage fees, customs clearance and all other expenses related to the import of products into the destination country. You, the customer, are responsible for any additional delivery costs. All orders are shipped via USPS.

*Alori Collection cannot mark orders as gifts, add these additional fees to orders before checkout, predict or calculate which fees and/or taxes, if any, will be charged upon arrival.

USPS tracking can prematurely show packages as delivered before it has actually arrived. Please allow 5 - 10 business days for your order to show up and to check for possible delivery delays in your area, as well as with neighbors in case the package was delivered to the wrong address. For more information, please click here.

Orders shipped via Ground Advantage and/or Priority Mail are insured up to $100. For all concerns regarding the status, delivery estimates, shipping times, missing, lost or stolen packages, please contact your local post office for further assistance. Additionally, you may also file a claim online by visiting https://www.usps.com/help/claims.htm or by calling 1-800-275-8777 (USPS Customer Service)

*Alori Collection is not liable for lost, stolen, missing, or damaged packages, and is not obligated to provide refunds or replacements for orders that have been confirmed as delivered. Once the courier has received the order, all liability is transferred. Any claims, issues, or complaints must be directed to the courier for resolution.

Orders shipped via Ground Advantage and/or Priority Mail are insured up to $100. For damage claims, please contact your local post office for further assistance. Additionally, you may also file a claim online by visiting https://www.usps.com/help/claims.htm or by calling 1-800-275-8777 (USPS Customer Service)

*Alori Collection is not liable for damaged packages and is not obligated to provide refunds or replacements for orders that have been confirmed as delivered. Once the order is in the hands of the courier, all responsibility is transferred. Any claims, issues, or complaints must be directed to the courier for resolution.

Once a package has been received by the courier, any and all accountability is handed over. Alori assumes no responsibility for lost, stolen, missing or damaged packages and are not required to issue refunds or replacements on orders that have a shipping confirmation.

Orders shipped via Ground Advantage and/or Priority Mail are insured up to $100. For missing and/or lost mail claims please contact your local post office for further assistance. Additionally, you may also file a claim online by visiting https://www.usps.com/help/claims.htm or by calling 1-800-275-8777 (USPS Customer Service)

*By purchasing from Alori Collection you are consenting to abide by all store policies, terms and conditions. Any misuse of the system will not be accepted under any circumstances. Alori Collection reserves the right to refuse future orders and/or deactivate accounts without prior notice if deemed necessary.

If the item(s) you received are not what you ordered, please email us directly at support@aloricollection.com within 5 days of the delivery date as provided by the tracking number associated to your order.

Please include your order number, photos of the incorrect item(s) and a legible photo of the packing slip that came included with your order in the inquiry. If this information cannot be provided, your claim will not be submitted.

*Claim requests received after the time frame stated above are not subject for review. Alori Collection has the right to decline any claim requests at any given time and are not required to provide additional details regarding the decision.

If you've missed deliveries, entered the wrong address or simply haven't collected your package within the appropriate time frame, your local postal or courier service has the right to return your order to the sender; this typically happens after 2 - 4 weeks. This is out of our control and we cannot reship returned orders. If you would like a replacement, we would be more than happy to fulfill a new order for you!

Once the returned package has been physically received, which can take several weeks, we will send you a refund notice for your order. Please note, refunds may take up to 3 - 5 business days to complete depending on the payment method used. This refund includes the price of item(s) only and does not include the original shipping cost, any additional shipping charges and a possible restock fee. We apologize for any inconvenience this may cause.

*Alori Collection reserves the right to reject refund requests for returned packages that show signs of being opened or tampered with. Refunds will not be issued for packages that have been declined by the recipient and returned. All sales are final, and returns are not permitted.

Please be advised that we have a no returns or exchanges policy in place for health and sanitary reasons. All sales are deemed final. If you have experienced any problems or are unhappy with our products, we welcome you to contact us and share your feedback.

Please be advised that we have a no returns or exchanges policy in place for health and sanitary reasons. All sales are deemed final. If you have experienced any problems or are unhappy with our products, we welcome you to contact us and share your feedback.

Alori products are only available and exclusively sold through our online store, aloricollection.com

Any third-party sellers purporting to sell Alori products are selling counterfeit and unauthorized products, which will not be eligible for warranty, refund or replacement. Please be aware that we are not affiliated with Amazon, Walmart or any other third-party vendors.

Here's a breakdown of the shelf life of our products...

Ultra Mist: 12 months
Revitalizing Toner: 12 months
Facial Oils: 12 months
Beauty Spray Toner: 12 months
Custom Beauty Spray (without oils): 12 months
Custom Beauty Spray (with oils): 3 months
Hydra Mist: 12 months
Beauty Oil: 12 months
Beauty Serums: 12 months
Pre-Cleanse & Makeup Remover: 12 months
Overnight Brow Serum: 12 months
Solid Cleaner: 12 months
Liquid Cleaner: 12 months
Beauty Sponge: replace every 3 months

The scent of the products might diminish over time, especially if they are not used often, but this does not imply that the product is no longer usable. Products that have lost some of their fragrance are still safe to use within the specified time frames listed above.

Our entire range of products are cruelty-free and have not been tested on animals!

Looking for vegan options? We've got you covered; all of our products list whether or not they are vegan at the bottom of each product description. Vegan products do not contain any animal-derived ingredients.

We're proud to say all of our products are free of sulfates and parabens!

Absolutely; we highly encourage that you do! Our entire range of handmade products are housed in PP 5 plastic containers, PETE 1 plastic bottles and solid glass bottles. Both these plastics and glasses are widely accepted within programs and can be recycled into a large assortment of other frequently used items.

Psst... don't forget, these containers can be repurposed around your home, too!

Our entire line of 100% synthetic brushes are both cruelty-free and vegan!

Our entire line of 3D Thinflex™ Lashes are 100% synthetic, meaning they are cruelty-free and vegan!

Alori brushes are handmade and may have slight variations to the look of the bristles; this will not affect the overall performance of the brush. Once product has been applied to the bristles, they will snap into place and perform as intended.

It is extremely common for bristles to not look perfectly straight or in a desired shape directly out of the packaging, especially if they are stored in protective brush sleeves. Brushes should always be washed before first use; this process helps the bristles regain their intended shape and eliminates any loose bristles that may remain from the manufacturing stage.

Alori brushes are handmade and may have slight variations to the look of the bristles; this will not affect the overall performance of the brush. Once product has been applied to the bristles, they will snap into place and perform as intended.

It is extremely common for bristles to not look perfectly straight or in a desired shape directly out of the packaging, especially if they are stored in protective brush sleeves. Brushes should always be washed before first use; this helps form bristles back into their intended shape and removes any loose bristles leftover from the manufacturing process.

Absolutely! Our unscented brush cleaners were carefully formulated with working artists in mind. They are free of scent, free of color, sulfate-free, paraben-free, contain no animal-derived ingredients, have never been tested on animals and are safe for all skin types.

All of our scented products are intended for personal use only. Similarly to regular products, since everyone varies, some people may be sensitive or allergic to certain essential oils or scents. We do not recommend working artists use any scented cleaners with their brush kit.

Similar to the hair on your head, depending on how dirty your brushes are, they may require more than one quick rinse to produce a proper lather. We recommend using our High Rise Brush Cleaning Pad, which was designed specially for washing deep within brushes.

Due to the texture and density of varying beauty sponges, not all sponges will "suds" up or create a lather like brushes do during washing. This is completely normal; rest assured your beauty sponges are still coming clean!

Improper care can lead to extremely damaged brushes; dry bristles, minor to intense shedding, split ends, fraying, loss of shape, etc. If your brushes are damaged, it can be extremely difficult to remove deep stains.

While we stand firmly behind our range of solid and liquid brush cleaners, they are not miracle workers. (Let's be fair, they come close though!) Some stains simply cannot be removed no matter how many times they are washed. Especially with older, damaged brushes and natural hair bristles.

This also implies for beauty sponges of any kind. Due to the texture and density of varying beauty sponges, not all sponges will "suds" up or create a lather like brushes do during washing and stains can remain visible. This is completely normal; so long as the water runs clear when rinsing, rest assured your beauty sponges are still coming clean!

Our entire range of products are made with only the most natural ingredients and do not contain any harsh chemicals, this includes bleach. Would bleach remove stains more easily? Sure. However Alori's goal is to ensure our cleaners are not only keeping your brushes soft, conditioned and clean, but nourishing the delicate skin on your hands in the process.

Due to the texture, size and density of certain brushes you may notice some dry faster than others. Synthetic bristles also tend to dry faster than natural hair; this is normal and just part of their nature!

The ring or bubble appearance around the edges of the solid cleaner is normal, this may happen occasionally during the pouring and settling process. The dark or light spots on the surface of the cleaner, some describe it as a "makeup residue" appearance, is also normal and can be caused by the essential oils / mineral-based colorants that are used in solid scented cleaners.

Alori’s promise is to provide you with the best quality and most hygienic products. We can firmly guarantee your new solid cleaner has not been used as we do not, nor have we ever accepted returns for this reason. We hope this puts your mind at ease with your new product. Prepare to have your brush washing experience changed entirely!

Due to health and hygiene considerations, we are unable to accommodate any exchanges or returns for products, as all sales are deemed final.

We acknowledge that scent preferences vary among individuals, with some preferring a faint scent and others desiring a more potent aroma. Our aim is to strike a harmonious balance in fragrance intensity within our products to cater to a wide range of preferences and ensure customer satisfaction.

If your inquiry cannot be answered through this page directly, our customer support team is available Monday - Friday and will get back to you within 48 hours*. Please ensure you have checked your spam folder if you are having troubles receiving a reply.

We do not offer customer support through social media.

*sales, promotions and holidays may affect response times

You can view our full list of sale policies here.

Be the first to get notified, follow us directly on Instagram and keep an eye on our stories to learn about new products, collections and sales.

The quickest way to learn about product availability is to follow us directly on Instagram, we're always posting about new products and restocks on stories!

Interested in featuring our products in your content? We would love to learn more about you! To submit your request for consideration, please fill out our influencer form which can be found here.