Friday, January 27 - 8AM PST

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Monday - Friday
10am - 5pm PST

Please include your Alori order number

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General

Our shop is temporarily closed for site maintenance while we restock your favorite items. Don't worry, we'll be back soon! Thank you for your patience.

The fastest way to be notified of restocks, new products, sales and pre-orders is to keep an eye on our Instagram (@aloricollection) stories. We're always posting updates, restock announcements and pre-order opportunities over there.

Our shop is temporarily closed for site maintenance while we restock your favorite items. Don't worry, we'll be back soon! Thank you for your patience.

The fastest way to be notified of restocks, new products, sales and pre-orders is to keep an eye on our Instagram (@aloricollection) stories. We're always posting updates, restock announcements and pre-order opportunities over there.

Orders

Orders are shipped Monday - Friday and can take up to 14 business days to process.

Please note that sales, promotions, weather and holidays can affect fulfillment times.

Please allow up to 24 hours to receive a confirmation and to check your spam folder.

Once an order has been completed you will receive a confirmation to the email address associated with your account. If your payment is through an e-wallet, the confirmation may be sent to the email address linked to the e-wallet's account instead. Please note, confirmation emails can take up to 24 hours to be received.

Once an order has been placed we are unable to cancel, change or modify the order. Please ensure all the contents in your cart, as well as your billing information is correct before submitting your order. All sales are final.

Please contact us immediately at support@aloricollection.com with your order number and full address corrections. Once an order has been fulfilled, we are unable to make changes to the shipping address.

There are a few reasons why orders may end up being refunded and/or cancelled automatically within our system. The most common causes are that the item(s) included in the order were no longer available, invalid information was provided or the payment was unable to be processed.

*Alori Collection has the right to refuse any order placed at any given time. If the reason for cancellation is seen as fit, the order will be refunded immediately and all future orders will be refused. Alori Collection is not required to provide any reason or additional details regarding cancelled orders.

There are a few reasons why payments may show more than one charge on your statement. The most common cause is that your billing address failed to match the address linked to your card and was declined.

False charges that show on statements are typically paired with words such as 'pending', 'processing', etc. this is the first sure way to know the transaction failed. While charges typically bounce back within a 24 hour period, if your statement is still showing that two or more payments were made after several business days, we recommend contacting your credit/bank company for further assistance.

If you believe more than one charge has been made after contacting your credit/bank institution, please contact us at support@aloricollection.com so we can further investigate the transaction.

Discounts

Once an order has been placed we are unable to manually apply discount codes or alter prices to match sales. This includes any order placed during an active promotion or shortly beforehand. All sales are final.

Sadly we do not offer professional discounts to working artists at this time.

Shipping

We strongly recommend selecting Priority Mail as your shipping option at checkout. Priority Mail is the only shipping option that provides insurance, allowing you to submit a claim through the courier for any lost, stolen, missing or damaged packages.

Additionally, we're happy to now offer Route on any order!

*Alori Collection assumes no responsibility for lost, stolen, missing or damaged packages and are not required to issue refunds or replacements on orders, even those with a delivered confirmation. Once an order has been received by the courier, any and all liability is handed over.

Route is a downloadable app for both iOS and Android users that offers you peace of mind on any order. The app features real-time updates and visual tracking so you always know where your order is at.

Route+ also offers full package protection and effortless claim filing in the event of your order arriving damaged, getting lost in transit or is stolen off your doorstep— no more fighting with the courier or waiting 60 days for a response from the post office. Route’s team makes it easy to insure packages and file claims directly; they take care of the rest.

Interested in Route? Simply add Route+ to any order at checkout and you’re set. Route is available at an extremely affordable rate, only 1.5% of your carts value.

*Alori assumes no responsibility for lost, missing or damaged packages and are not required to issue refunds or replacements. Any and all claims are handled through Route entirely. In the instance of a claim being approved, Route will refund the cost of item(s) only, this refund does not include shipping cost, taxes, duties or custom fees.

We currently ship to the United States, Canada, Australia and the United Kingdom.

While we would love to be able to ship everywhere in the world, some locations are unavailable to us. Check back again in the future!

Please allow up to 7 business days for your tracking number to update once you receive your confirmation email. In some cases, USPS tracking may become unavailable when a package is handed off to a different courier in the destination country. Don't worry, your order is still on its way!

If tracking becomes unavailable, try entering the tracking information into your country's postal tracking service online. Please note, international shipping can take up to several weeks depending on clearance times and delivery delays.

International shipping and destinations outside of the United States are subject to import taxes, duties, brokerage fees, customs clearance and all other expenses related to the import of products into the destination country. You, the customer, are responsible for any additional delivery costs. All orders are shipped via USPS.

*Alori Collection cannot mark orders as gifts, add these additional fees to orders before checkout, predict or calculate which fees and/or taxes, if any, will be charged upon arrival.

Delivery

Did your purchase Route+ at checkout? If yes, please click here to file a claim directly through Route!

USPS tracking can prematurely show as delivered before the package has actually arrived. Please allow 5 - 10 business days for your order to show up and to check for possible delivery delays in your area, as well as with neighbors in case the package was delivered to the wrong address.

For any and all concerns regarding the status, delivery estimates, shipping times, missing, lost or stolen packages, please contact your local postal office and/or the courier service directly or visit https://www.usps.com/help/claims.htm to file a claim online.

*Alori Collection assumes no responsibility for lost, stolen, missing or damaged packages and are not required to issue refunds or replacements on orders that have a delivered confirmation. Once an order has been received by the courier, any and all liability is handed over. All claims, concerns and complaints must be submitted to and handled by the courier directly.

Did your purchase Route+ at checkout? If yes, please click here to file a claim directly through Route!

If your package arrived damaged, please visit https://www.usps.com/help/claims.htm to file a claim online. For international orders outside of the United States, please reach out to your local post office directly for further assistance.

*Alori Collection assumes no responsibility for damaged packages and are not required to issue refunds or replacements on orders that have a delivered confirmation. Once an order has been received by the courier, any and all liability is handed over. All claims, concerns and complaints must be submitted to and handled by the courier directly.

Did your purchase Route+ at checkout? If yes, please click here to file a claim directly through Route!

Once a package has been received by the courier, any and all accountability is handed over. Alori assumes no responsibility for lost, stolen, missing or damaged packages and are not required to issue refunds or replacements on orders that have a delivered confirmation.

*By purchasing from Alori Collection you are agreeing to all store policies, terms and conditions. Abuse of this system will not be tolerated at any capacity. Alori Collection has the right to decline future orders and/or terminate accounts without warning or indication if seen as fit.

If the item(s) you received are not what you ordered, please email us directly at support@aloricollection.com within 5 days of the delivery date as provided by the tracking number associated to your order.

Please include your order number, photos of the incorrect item(s) and a legible photo of the packing slip that came included with your order in the inquiry. If this information cannot be provided, your claim will not be submitted.

*Claim requests received after the time frame stated above are not subject for review. Alori Collection has the right to decline any claim requests at any given time and are not required to provide additional details regarding the decision.

If you've missed deliveries, entered the wrong address or simply haven't collected your package within the appropriate time frame, your local postal or courier service has the right to return your order to the sender; this typically happens after 2 - 4 weeks. This is out of our control and we cannot reship returned orders. If you would like a replacement, we would be more than happy to fulfill a new order for you!

Once the returned package has been physically received, which can take several weeks, we will send you a refund notice for your order. Please note, refunds may take up to 3 - 5 business days to complete depending on the payment method used. This refund includes the price of item(s) only and does not include the original shipping cost, any additional shipping charges and a possible restock fee. We apologize for any inconvenience this may cause.

*Alori Collection has the right to deny refunds on any returned packages that appear to have been opened or tampered with. Packages that have been refused by the recipient and sent back will not be refunded. Returns are not accepted, all sales are final.

Returns

For health and sanitary reasons, we do not accept returns or exchanges on products. All sales are final.

If you've had a negative experience or you're unsatisfied with any of our products, please feel free to contact us at support@aloricollection.com with your feedback!

For health and sanitary reasons, we do not accept returns or exchanges on products. All sales are final.

If you've had a negative experience or you're unsatisfied with any of our products, please feel free to contact us at support@aloricollection.com with your feedback!

Products

Alori products are only available and exclusively sold through our online store, aloricollection.com

Any third-party sellers purporting to sell Alori products are selling counterfeit and unauthorized products, which will not be eligible for warranty, refund or replacement. Please be aware that we are not affiliated with Amazon, Walmart or any other third-party vendors.

Here's a breakdown of the shelf life of our products...

Beauty Spray Toner: 12 months
Beauty Oils: 12 months
Beauty Serums: 12 months
Pre-Cleanse & Makeup Remover: 12 months
Solid Cleaner: 12 months
Liquid Cleaner: 12 months
Brow Serum: 12 months
Beauty Sponge: replace every 3 months


Alori products are intended for active use. Scents may begin to dissipate over time, especially unused items, this does not mean the product has expired. Products that have lost some fragrance are still safe for use within the time frames noted above.

Our entire range of products are cruelty-free and have not been tested on animals!

Looking for vegan options? We've got you covered; all of our products list whether or not they are vegan at the bottom of each product description. Vegan products do not contain any animal-derived ingredients.

We're proud to say all of our products are free of sulfates and parabens!

Absolutely; we highly encourage that you do! Our entire range of handmade products are housed in PP 5 plastic containers, PETE 1 plastic bottles and solid glass bottles. Both these plastics and glasses are widely accepted within programs and can be recycled into a large assortment of other frequently used items.

Psst... don't forget, these containers can be repurposed around your home, too!

Our entire line of 100% synthetic brushes are both cruelty-free and vegan!

Our entire line of 3D Thinflex™ Lashes are 100% synthetic, meaning they are cruelty-free and vegan!

Alori brushes are handmade and may have slight variations to the look of the bristles; this will not affect the overall performance of the brush. Once product has been applied to the bristles, they will snap into place and perform as intended.

It is extremely common for bristles to not look perfectly straight or in a desired shape directly out of the packaging, especially if they are stored in protective brush sleeves. Brushes should always be washed before first use; this helps form bristles back into their intended shape and removes any loose bristles leftover from the manufacturing process.

Absolutely! Our unscented brush cleaners were carefully formulated with working artists in mind. They are free of scent, free of color, sulfate-free, paraben-free, contain no animal-derived ingredients, have never been tested on animals and are safe for all skin types.

All of our scented products are intended for personal use only. Similarly to regular products, since everyone varies, some people may be sensitive or allergic to certain essential oils or scents. We do not recommend working artists use any scented cleaners with their brush kit.

Similar to the hair on your head, depending on how dirty your brushes are, they may require more than one quick rinse to produce a proper lather. We recommend using our High Rise Brush Cleaning Pad, which was designed specially for washing deep within brushes.

Due to the texture and density of varying beauty sponges, not all sponges will "suds" up or create a lather like brushes do during washing. This is completely normal; rest assured your beauty sponges are still coming clean!

Improper care can lead to extremely damaged brushes; dry bristles, minor to intense shedding, split ends, fraying, loss of shape, etc. If your brushes are damaged, it can be extremely difficult to remove deep stains.

While we stand firmly behind our range of solid and liquid brush cleaners, they are not miracle workers. (Let's be fair, they come close though!) Some stains simply cannot be removed no matter how many times they are washed. Especially with older, damaged brushes and natural hair bristles.

This also implies for beauty sponges of any kind. Due to the texture and density of varying beauty sponges, not all sponges will "suds" up or create a lather like brushes do during washing and stains can remain visible. This is completely normal; so long as the water runs clear when rinsing, rest assured your beauty sponges are still coming clean!

Our entire range of products are made with only the most natural ingredients and do not contain any harsh chemicals, this includes bleach. Would bleach remove stains more easily? Sure. However Alori's goal is to ensure our cleaners are not only keeping your brushes soft, conditioned and clean, but nourishing the delicate skin on your hands in the process.

Due to the texture, size and density of certain brushes you may notice some dry faster than others. Synthetic bristles also tend to dry faster than natural hair; this is normal and just part of their nature!

The ring or bubble appearance around the edges of the solid cleaner is normal, this may happen occasionally during the pouring and settling process. The dark or light spots on the surface of the cleaner, some describe it as a "makeup residue" appearance, is also normal and can be caused by the essential oils / mineral-based colorants that are used in solid scented cleaners.

Alori’s promise is to provide you with the best quality and most hygienic products. We can firmly guarantee your new solid cleaner has not been used as we do not, nor have we ever accepted returns for this reason. We hope this puts your mind at ease with your new product. Prepare to have your brush washing experience changed entirely!

For health and sanitary reasons, we do not accept exchanges or returns on products. All sales are final.

While we understand scent preferences are subjective—some folks may prefer subtle, barely there scents while others prefer a long-lasting, lingering aroma—it is our goal to create a happy, balanced fragrance level within our products so that anyone can enjoy!

Other

If your inquiry cannot be answered through this page directly, our customer support team is available Monday - Friday at support@aloricollection.com and will get back to you within 48 hours*. Please ensure you have checked your spam folder if you are having troubles receiving a reply.

We do not offer customer support through social media.

*sales, promotions and holidays may affect response times

Be the first to get notified, follow us directly on Instagram (@aloricollection) and keep an eye on our stories to learn about new products, collections, sales and pre-orders.

The quickest way to learn about product availability is to follow us directly on Instagram (@aloricollection), we're always posting about new products, restocks and pre-orders on stories!